JT Bird Service Desk Analyst JT Bird is a service desk analyst for Technology at the Ewing Marion Kauffman Foundation, where he provides technical assistance and support related to computer systems, hardware, and software. This includes conducting diagnostic checks across systems, discovering and isolating problems, and determining and implementing technical solutions to help drive continuous improvement for help-desk metrics. Prior to joining the Kauffman Foundation, Bird was a tier 3 support engineer for Technology Group Solutions (TGS), where he was a dedicated onsite resource for the Foundation. Earlier, Bird was a senior deli clerk for Sprouts Farmers Market and a measure technician for The Home Depot. Bird completed the systems and security administrator program through Centriq Training.